Refund policy

Return & Refund Policy

At CityGo, we take great care in ensuring the quality of our products. Each item is carefully inspected before being shipped to our customers.

We currently offer returns or refunds only in the event that an item is received damaged or defective.

If you receive a product that is faulty or damaged, please contact us immediately after receiving your order. To help us resolve the issue promptly, kindly provide:

• A clear description of the defect

• Photos of the item and the packaging

• Your order number and contact details

Once the issue is verified, we will gladly offer a replacement, store credit, or refund — based on the situation and product availability.

Please note:

• Items must be unused and returned in their original packaging.

• At this time, we’re unable to accept returns for reasons unrelated to product defects (such as change of mind, sizing issues, or personal preferences).

We appreciate your understanding and support, and we remain committed to delivering products that meet your expectations.

For any questions or assistance, feel free to reach out to us:

📞 +961 76 811 944
🌐 www.citygo.store
📧 Or message us directly through our website’s contact page.