Terms of service

Terms of Service

Welcome to CityGo!

Thank you for visiting CityGo. We’re happy to have you here! These Terms of Service ("Terms") are here to help you understand how our website works and what you can expect when you shop with us. By using our website or placing an order, you’re agreeing to these terms — so please take a moment to read them through.

1. Who We Are

CityGo is a Lebanon-based online store offering a curated selection of quality products, delivered right to your door. Our mission is to make your shopping experience as smooth, enjoyable, and reliable as possible.

2. Who Can Shop With Us

To place an order, you should be at least 18 years old, or using our website under the supervision of a parent or legal guardian. We do our best to serve every customer with care, but we may need to limit or cancel orders in certain situations (such as suspected misuse or stock issues).

3. Placing an Order

When you place an order on www.citygo.store, you’ll receive a confirmation as soon as we process it. All prices are listed in U.S. Dollars (USD) as shown, and include any applicable taxes unless stated otherwise.

We accept cash on delivery and may offer other payment options based on availability. You’ll find all the details at checkout.

4. Delivery

We’re proud to offer delivery across Lebanon. Delivery times may vary slightly depending on your location and product availability, but we’ll always do our best to get your order to you quickly and safely.

Please note that delays can occasionally happen due to external factors like weather, traffic, or carrier issues — and we appreciate your patience and understanding in such cases.

5. Returns & Refunds

Your satisfaction matters to us, and we stand behind the quality of our products. That said, our return and refund policy applies only to items that arrive damaged or defective.

If something isn’t right, please contact us immediately after receiving your order. To help us assist you quickly, kindly share:

  • A short description of the issue

  • Photos of the product and packaging

  • Your order number

Once we’ve reviewed the case, we’ll offer a replacement, store credit, or refund — depending on what works best and product availability.

Please note:

  • Items must be unused and in their original condition and packaging.

  • At this time, we’re unable to accept returns for reasons not related to product defects (such as change of mind, sizing preferences, or style choices).

For full details, please check our Return & Refund Policy, or feel free to reach out to us directly.

6. Product Descriptions

We do our best to present products as clearly and accurately as possible. However, please keep in mind that actual colors or details might look slightly different depending on your screen or lighting.

7. Content & Ownership

All content on our website — including images, descriptions, logos, and designs — belongs to CityGo or our partners. We kindly ask that you don’t copy or reuse anything without our written permission.

8. Your Privacy

We respect your privacy and are committed to protecting your personal information. Any data you share with us is handled responsibly and in line with our Privacy Policy, which we encourage you to read.

9. Limitation of Liability

While we strive to provide a great experience, CityGo cannot be held responsible for indirect or unexpected issues that may arise while using our website or products.

10. Contact Us

Have questions, feedback, or need help with an order? We’re here for you!

📞 +961 76 811 944
🌐 www.citygo.store
📧 Or use our website’s contact form to reach out anytime.

We’re grateful for your trust in CityGo. Thank you for shopping with us!